Frequently Asked Questions (FAQs)

We ship to these countries only at this time - Canada, Australia, UK and USA.

Desktop/laptop users, click on the country/currency dropdown located at the top right corner of the page. For mobile users, click on the navigation bar in the upper left corner, and you will see an option to select your country/currency.

Our store is in English and we do not have multi-language support. We apologize for any inconvenience.

Your order will be fulfilled in 2 business days. From then, it depends on your location and shipping option selected.

Shipping

• USA and Canada - 5-7 days
• UK and Australia - 7-9 days

You will receive regular tracking updates and a tracking link.

After selecting the desired items on our online shop, add them to your shopping cart. In the "shopping bag" page or during checkout, you can enter or select your code in the designated discount field located below the listed products then click "APPLY".You will then see the discount applied in real-time.

Please note:

• One coupon code for each order.
• Specific "On Sale" items are not included.
• At times, we have store-wide promotional sales. During such times, your discount codes will provide you further price reductions.

There are a few reasons why a code may not be working:

1. Wrong code may have been typed in - please check the code.
2. The code may have already expired.
3. The minimum spend requirement has not been met.
4. Items 'On Sale' are not applicable for the code.

We're sorry, but we cannot add coupons to orders that have already been placed. On the bright side, you can save this code for your next purchase!

For the most up-to-date information on promotions and sales, please refer to our home page. We recommend you subscribe to our newsletter to get exclusive discounts and get notified about product launches, special offers, and company news.

Code validity periods can vary and are specific to each campaign. Please refer to the terms and conditions of the respective campaign for voucher validity information.

Unfortunately, our system only allows one coupon code to be used per order and cannot be combined with other offers or discounts.

We work with most major payment providers to keep your payment information secure and safe. Here are a few of the payment methods we accept:

1. Major credit/debit cards, including Visa, Mastercard, Discover, American Express, JCB, Diners Club, etc.
2. PayPal.
3. Apple Pay
4. Google Pay
5. Buy now, pay later in installments with Shop Pay

Please note that specific payment methods may be subject to regional restrictions, which will be specified on the payment page. Please refer to the payment page for accurate information on available payment options.

Your credit card may be declined due to one of the following reasons:

1. Your card info might be incorrect. Please confirm your card number, expiration date, billing address, and security code to ensure that the transaction can be processed.
2. The card issuer bank declined your payment. Please call your bank for additional assistance. If your financial details are confirmed and you think your card may be declined due to a technical error, please try to check out on another browser or try another payment method to complete your order. We recommend you try PayPal. Please contact us on chat or the contact form (link) if the problem is still not solved.